Privacy policy

MORAEBI — PRIVACY POLICY

Last updated: August 2026

Moraebi is a brand owned and operated by Manner, a registered partnership firm in India. Manner is the operating entity responsible for Moraebi's commercial activities, invoicing, payments and customer relationship.

This Privacy Policy explains how information is collected, used, stored and shared when you visit the Moraebi website, contact us, participate in a consultation, purchase a gemstone or jewel, or use our aftercare services.

By using the Moraebi website or communicating with us, you acknowledge the practices described below.

1. Information We May Collect

Depending on how you interact with Moraebi, we may collect information such as:

• your name

• telephone number

• email address

• billing and shipping address

• order and transaction details

• gemstone recommendation supplied by you

• recommended carat or ratti weight

• metal, finger, placement or skin-contact requirement where provided

• ring size, bracelet size, necklace or chain length

• jewellery and design preferences

• preferred investment range

• photographs, screenshots or reference images you choose to share

• consultation correspondence and design approvals

• customer-service and lifetime-care records

• payment and invoice-related information

• device, browser, cookie and website-usage information collected through Shopify and related technologies

We aim to collect only information that is reasonably relevant to helping you choose, design, purchase, receive or care for a Moraebi gemstone or jewel.

2. We Need Your Recommendation, Not Your Birth Chart

Moraebi is not an astrology service.

We do not need your kundli, birth chart, date of birth, time of birth, place of birth, planetary details or other personal astrological information to help you choose a gemstone or design your jewellery.

Please share only the recommendation relevant to the jewel you want us to make.

If your astrologer has recommended, for example, a particular gemstone, ratti weight, metal, finger or skin-contact requirement, that information is sufficient for Moraebi to begin helping you.

If additional astrological information is voluntarily sent to us, Moraebi does not use it to interpret your chart, provide astrological advice or build an astrological profile about you.

3. How We Use Your Information

We may use the information you provide to:

• respond to enquiries

• understand your gemstone and jewellery requirements

• conduct WhatsApp, telephone or video consultations

• shortlist and source gemstones

• help compare actual gemstones

• assist with ring sizing, bracelet sizing and necklace/chain length

• develop jewellery designs

• prepare sketches, CADs, renders or 3D design material

• document design approvals and specifications

• process purchases and payments

• generate invoices and purchase records

• manufacture and fulfil your jewel

• arrange insured shipping and delivery

• provide gemstone certificates and product documentation

• prepare your Record of Craft & Authenticity

• provide repairs, resizing, remaking and lifetime care

• maintain transaction, tax, accounting and legal records

• prevent fraud or misuse

• improve our website, services and customer experience

• comply with applicable legal and regulatory obligations

We do not use personal information to determine which gemstone you should wear astrologically.

4. Shopify & Our Online Store

The Moraebi website operates using Shopify's e-commerce infrastructure.

Shopify and services integrated with our store may process information necessary to operate the website, checkout, security, order management and related functionality.

This may include information such as browser/device data, IP-related information, shopping activity, order details, billing/shipping information and other data required to provide the service.

Shopify processes information according to its own applicable privacy and data-processing terms.

Moraebi/Manner remains responsible for the way customer information is used within our own business operations.

5. WhatsApp, Video Calls & Personal Consultations

Moraebi may communicate with you through:

• WhatsApp

• telephone

• video call

• email

• website forms

• other mutually agreed communication channels

You may use these consultations to show us a recommendation, ask questions, compare gemstones, discuss design, confirm measurements or approve jewellery details.

Information sent through third-party communication platforms may also be processed by those service providers under their own privacy policies.

Consultation records may be retained where reasonably necessary to document your instructions, design approvals, sizing, order history, aftercare needs or other legitimate business records.

6. Sizing & Design Information

Moraebi may assist you remotely with practical jewellery information such as:

• ring size

• bracelet size

• chain or necklace length

• finger placement

• gemstone proportions

• setting preferences

• fit and comfort

• design preferences

We may retain this information as part of your order or jewellery-care record.

Where a photograph of your hand, wrist, neck or existing jewellery is provided for this purpose, it is used to help fulfil your enquiry or order and is not treated as permission to publish the image publicly.

7. Payments

Moraebi payments are received through Manner's authorised payment channels.

Depending on the transaction, payment may be completed through:

• the Moraebi Shopify checkout

• UPI

• Google Pay

• bank transfer

• authorised payment links

• other payment methods approved and shared by Manner/Moraebi

Relevant payment providers, banks, gateways and financial institutions may process information required to complete the transaction under their own privacy and security practices.

Moraebi does not ask you to provide confidential credentials such as:

• UPI PIN

• card PIN

• internet-banking password

• OTP intended only for you

Please do not share these details with us.

8. Invoices & Transaction Records

Purchases from Moraebi are invoiced and processed through Manner.

We may retain invoices, payment confirmations, transaction records, gemstone details, certificate information and other purchase documentation for accounting, tax, legal, fraud-prevention, aftercare and business-record purposes.

9. Gemological Laboratories

Where a gemstone is submitted for independent testing, certification or an optional geographic-origin opinion, relevant gemstone and order information may be shared with the laboratory as necessary to complete that service.

We share only the information reasonably required for the testing or documentation requested.

The issuing laboratory processes information according to its own policies and procedures.

10. Shipping & Courier Partners

To deliver your order, we may share information such as:

• customer name

• delivery address

• telephone number

• email address where required

• shipment value or documentation required by law

• customs/import information for international orders

This information may be provided to insured courier, logistics, customs or shipping-service providers where necessary to fulfil your order.

11. International Shipping & Customs

For international orders, certain information may need to be included in customs, export or courier documentation in accordance with applicable laws and regulations.

This can include the nature and value of the goods, recipient details and other shipment-related information required by relevant authorities or carriers.

12. Cookies & Website Technologies

The Moraebi website may use cookies and similar technologies to:

• keep the site functioning correctly

• maintain shopping-cart and checkout functionality

• understand website performance

• improve navigation and user experience

• analyse site usage

• support security and fraud prevention

• remember customer preferences

• support marketing or advertising where appropriately enabled

Some cookies are necessary for the site to function. Others may be optional depending on the service and applicable requirements.

Where required, available Shopify privacy and cookie controls should be configured to give visitors appropriate choices.

13. Analytics & Marketing

Moraebi may use analytics or advertising services to better understand how people discover and interact with the website.

Where required by applicable law, optional marketing communications and non-essential tracking are used with the appropriate consent or choice mechanism.

You may opt out of optional promotional communication without affecting essential order, delivery, payment or aftercare messages.

14. Social Media & Finished Jewellery

Moraebi may photograph, film and publish jewellery created by us—including bespoke and customised pieces—for purposes including:

• portfolio

• website

• social media

• editorial

• press

• educational content

• exhibitions

• promotional material

• internal design archive

The jewel and the customer are treated differently.

The existence of a bespoke commission does not automatically permit Moraebi to identify the person who commissioned it.

We do not intentionally publish your name, private WhatsApp conversation, kundli, astrologer's recommendation, identifiable customer image, testimonial or other personal information as customer content without appropriate permission.

15. Design & Consultation Records

Design concepts, sketches, drawings, CAD files, renders, 3D videos and technical development created by Moraebi during a consultation may be retained by Manner/Moraebi as part of our creative, business and order records.

This retention is separate from the customer's ownership of the finished physical jewel.

Design rights and ownership are governed by our Terms & Conditions.

16. Reference Images You Send Us

You may choose to share:

• Moraebi pieces you like

• photographs of your existing jewellery

• inspiration images

• screenshots

• photographs showing fit or proportion

• other visual references

We use these references to understand your preferences and fulfil your enquiry.

Providing an image to us does not transfer ownership of intellectual-property rights that belong to another creator.

17. Customer-Owned Gemstones & Existing Jewellery

Where you send Moraebi an existing gemstone or jewel for examination, resetting, repair or remaking, we may retain records relating to:

• gemstone identity where known

• certificate details

• visible condition

• chips, scratches or fractures

• metal and purity

• photographs taken for condition documentation

• repair or remake instructions

These records help establish the condition in which the item was received and support future work or dispute resolution.

18. Packing, Returns & Condition Documentation

High-value Moraebi orders may be photographed or video documented during packing and dispatch.

Returned orders may similarly be documented when received, opened and inspected.

This information may be used to:

• confirm gemstone or jewellery identity

• compare condition before and after delivery

• verify certificates and accompanying items

• investigate transit damage

• assess return eligibility

• resolve disputes or insurance claims

These records are used for legitimate order, security and customer-service purposes.

19. How We Share Information

Moraebi/Manner does not sell customer personal information.

Information may be shared where reasonably necessary with service providers involved in our business, including:

• Shopify

• payment processors

• banks and payment providers

• courier/logistics providers

• customs or regulatory authorities

• gemological laboratories

• accountants, auditors or professional advisers

• IT and website service providers

• fraud-prevention or security providers

• legal advisers

• authorities where disclosure is legally required

Where possible, only information reasonably relevant to the service being provided is shared.

20. Data Retention

We retain personal information only for as long as reasonably required for the purposes for which it was collected and for applicable legal, accounting, tax, regulatory, fraud-prevention, dispute-resolution and business needs.

Certain Moraebi records may reasonably be retained for longer because our relationship with the jewel may continue after the initial sale.

For example, we may retain information relating to:

• gemstone certificate

• jewel/reference number

• Record of Craft & Authenticity

• metal and design specifications

• sizing

• repair history

• lifetime-care history

• prior remaking/restoration work

This helps identify and responsibly care for your jewel in the future.

21. Information We Do Not Need You to Send

Please do not send us information that is unnecessary to fulfil your enquiry or order.

In particular, unless genuinely required for another reason, Moraebi does not need:

• your full kundli

• complete birth chart

• birth time

• birth place

• planetary calculations

• medical information

• financial passwords

• UPI PINs

• OTPs

• private banking credentials

Share what we need to make your jewel—not more than we need.

22. Security

Moraebi/Manner uses reasonable organisational and technical measures appropriate to our business to protect customer information.

However, no website, messaging platform, email service, internet transmission or electronic-storage method can be guaranteed to be completely secure.

Customers should therefore avoid sending unnecessary confidential information through WhatsApp, email or other electronic channels.

23. Your Rights & Choices

Subject to applicable law, you may contact Moraebi/Manner regarding personal information associated with you or your transaction.

Depending on the applicable legal framework and circumstances, this may include requests relating to:

• access

• correction

• updating

• withdrawal of consent where applicable

• deletion where legally available

• grievance or complaint

Certain records may need to be retained despite a request where retention is required or permitted for legal, tax, transaction, fraud-prevention, warranty, dispute-resolution or legitimate aftercare purposes.

24. Marketing Communications

Where you have agreed to receive optional promotional communication, Moraebi may contact you with information about new jewellery, gemstones, launches, content or services.

You may ask to stop receiving optional marketing messages at any time.

This does not prevent us from sending essential communications relating to an existing order, payment, delivery, repair, service or legal notice.

25. Children's Privacy

Moraebi is intended for customers aged 18 years and above for direct purchases.

We do not intentionally offer direct purchasing services to minors.

Where an adult purchases jewellery on behalf of a younger person, the adult completing the transaction is responsible for the information supplied.

26. Third-Party Links

The Moraebi website may contain links to third-party websites or services.

Moraebi/Manner is not responsible for the privacy practices of third parties once you leave our website. We encourage you to review the privacy information provided by those services.

27. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or applicable requirements.

The current version will be published on the Moraebi website with the latest revision date.

28. Contact & Privacy Grievance

For questions about this Privacy Policy, the information associated with your Moraebi relationship, or a privacy-related request or complaint, please contact Manner/Moraebi through the details published on our website.

 

 

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